Our goal is to help you live well, stay connected and maintain independence in the place you feel most comfortable: home.
Helping older Australians stay independent, safe and comfortable at home
From 1 November 2025, the Australian Government introduced the Support at Home Program — a simpler, more flexible way for older Australians to receive care while continuing to live safely at home. Whether you’re seeking support for yourself or helping a parent or loved one, Carexcell is here to guide you with clarity and reassurance. Our goal is to help you live well, stay connected and maintain independence in the place you feel most comfortable: home.
The Support at Home Program brings together the former Home Care Packages (HCP) and Commonwealth Home Support Programme (CHSP) into one streamlined system, offering easier access, more choice and better control.
Practical Help for Independent Living
Support looks different for everyone — and often changes over time. Our services are flexible, personalised and designed to help you stay safe, active and independent at home. Carexcell offers a full range of Support at Home services, including:
Practical help with personal care, household tasks and daily routines so you can stay comfortable, independent and supported at home. This includes assistance with cleaning, getting to appointments, social support, grooming, meals, mobility, errands and general wellbeing.
Professional nursing and clinical support delivered at home to manage medications, wounds, chronic conditions and ongoing health monitoring.
Equipment and home adjustments — such as rails, ramps, mobility aids and adaptive technology — that improve safety, comfort and accessibility around your home.
Compassionate care focused on comfort, dignity and emotional wellbeing for you and your family during end-of-life care.
Short-term, goal-focused support that helps you regain strength, mobility and independence after illness, injury or a hospital stay.
Care that respects your voice, dignity and independence
The Support at Home Program is supported by Australia’s new Rights-Based Aged Care Act (2024), which legally protects your rights when receiving Government-funded aged care. These rights ensure you — or your loved one — are treated with dignity, respect, safety and full involvement in all decisions about care.
Your rights include:
At Carexcell, your rights guide every interaction — and your preferences remain at the centre of your care.
Local, trusted support for older people and their loved ones
With more than 15 years of local experience, Carexcell has supported thousands of older Australians to continue living well at home.
Families choose us because we provide:
Australia’s new in-home aged care system, replacing CHSP and Home Care Packages with one simpler, more flexible program.
The Support at Home Program commenced on 1 November 2025.
Carexcell will ensure your services continue.
(Clients entering into the Support at Home Program after 12 September 2024 may have contribution requirements.)
Begin with My Aged Care:
Once approved, you can choose Carexcell as your provider.
Support ranges from home help and personal care to nursing, allied health, home modifications, assistive technology and palliative care.
Fees are based on your income and assets, assessed by Services Australia (or DVA). Carexcell will always explain costs clearly before services begin.
You may be eligible if you are:
and need support to remain independent at home.
Contact us — we’ll guide you through assessments, planning and service setup.
Simple, transparent and fair
Support at Home services are funded through a Government subsidy and a participant contribution based on your means assessment and the supports you receive.
Helpful guides for the transition to Support at Home
If you or your loved one previously received a Home Care Package, you may still have questions about what the change to Support at Home means for your services, funding and future care.
To make things easier, we’ve created a collection of clear, simple articles that explain the transition step-by-step. These guides are designed for:
This dedicated transition hub ensures you have clear answers, simple explanations and up-to-date information — all in one place.
Carexcell provides Support at Home services across a large region from Grafton to Hornsby, helping older Australians stay independent, safe and comfortable in their own homes.
To make it easy to find support in your area, we’ve created dedicated location pages for the most populated towns we serve. Each page explains the services available locally and how to get started with Carexcell.